SMS Messaging Opt-In & Consent Policy

Last updated: May 7, 2024

This SMS Messaging Opt-In & Consent Policy for IrisMed Inc. (“we,” “us,” or “our”) describes how we obtain, document, and honor your consent (“opt-in”) when you agree to receive text messages (SMS) from us via our messaging provider, Twilio. This notice is intended to provide proof of consent to our messaging provider and to inform you of your related rights and choices.

1. WHAT IS THIS NOTICE ABOUT?

We use SMS text messages to communicate with users of our products and Services, including (as applicable):

Account- and service-related notifications (e.g., onboarding or support updates)
Operational alerts (e.g., system changes or downtime notifications)
Other communications that you have specifically agreed to receive by SMS

We only send SMS messages to mobile numbers for which we have a valid, documented opt-in from the subscriber or their authorized representative.

2. HOW DO WE COLLECT SMS OPT-IN CONSENT?

You may provide consent to receive SMS messages from us in one or more of the following ways:

Web forms. When you enter your mobile number on our website or within our application and check a consent checkbox that clearly states you agree to receive text messages from us.
In-product screens. When you enable SMS notifications within our product and confirm your mobile number and consent.
In-person or over the phone. When you provide your mobile number to an authorized IrisMed representative and they record your consent using language consistent with this notice.

Consent is never pre-checked on your behalf. You must take an affirmative action (such as checking a box or verbally agreeing) to opt in.

3. WHAT EXACT LANGUAGE DO USERS SEE WHEN OPTING IN?

Where SMS consent is collected online, we display language substantially similar to the following at the point of collection, adjacent to the phone number field and consent checkbox:

By providing your mobile number and clicking "Submit", you agree to receive text messages from IrisMed related to your account and services. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, or HELP for help. See our Privacy Policy at https://www.irismed.co/policy.

When consent is collected verbally (e.g., over the phone), our team uses a script that communicates the same key elements: the sender (IrisMed), message types, potential carrier fees, and how to opt out.

4. HOW CAN YOU WITHDRAW CONSENT OR GET HELP (STOP / HELP)?

You can withdraw your consent to receive SMS messages at any time:

By text message: Reply STOP to any message. You will no longer receive SMS messages from that messaging program, except for a final confirmation.
For assistance: Reply HELP to any message for additional information.
By contacting us: Email support@irismed.co and request SMS opt-out.

Once you opt out, we cease messaging your number for that program and record the opt-out in our systems.

5. HOW DO WE RECORD AND STORE PROOF OF SMS CONSENT?

To demonstrate that we only message subscribers who have opted in, we maintain records of SMS consent. These records may include:

Mobile phone number
Timestamp of opt-in (with timezone)
Method of opt-in (e.g., “Web form – /signup”, “In-product setting”, “Recorded by staff”)
The staff user recording consent (if applicable)
IP address or device information for online forms
Current opt-in status (active, opted out, revoked, etc.)

Consent records are stored in our operational databases and CRM systems and retained as needed for compliance and verification.

6. WHAT TYPES OF MESSAGES DO WE SEND?

Depending on your SMS program, you may receive:

Account and service notifications
Important operational or security alerts
Other non-promotional messages you have agreed to receive

We do not send marketing messages via SMS unless you have explicitly opted in for marketing.

7. WHAT ARE THE MESSAGE FREQUENCY AND FEES?

Message frequency varies depending on your activity and the program type. You may receive more messages during onboarding or periods of high account activity.

Standard carrier messaging and data rates may apply. We are not responsible for carrier-imposed charges.

8. HOW DO WE HANDLE OPT-OUTS AND OTHER PREFERENCES?

When you reply STOP or request an opt-out:

We update your opt-in status immediately.
We stop sending SMS messages to your number for the relevant program.
We retain a record of your opt-out for compliance purposes.

If you participate in multiple SMS programs, opting out of one does not automatically opt you out of all programs unless specified or requested.

9. HOW DOES THIS RELATE TO OUR PRIVACY POLICY?

Our use of your personal information, including your mobile phone number, is also governed by our Privacy Policy.
View it here: https://www.irismed.co/policy

10. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this SMS Messaging Opt-In & Consent Policy from time to time. The updated version becomes effective once posted, indicated by the “Last updated” date above.