Resources
June 23, 2025
Love (and Lenses) Aren't Always a Shared Prescription: Dealing with Duo Dynamics in the Exam Room
Han Jing, CEO @ IrisMed

We’ve all been there. You’re trying to get a clear picture of a patient’s vision needs, asking all the right questions, when suddenly – a well-meaning (or not-so-well-meaning) spouse swoops in, ready to answer for them. It’s like a scene straight out of a sitcom, except in real life, it’s less "haha" and more "Ugh, please make it stop."

It’s truly a unique challenge in the world of optometry, isn’t it? One minute you’re assessing a patient’s visual acuity, and the next you’re navigating a marital dynamic that could rival a Shakespearean drama. From the spouse who’s convinced their partner needs the exact same solution that worked for them (despite completely different prescriptions!), to the one who dictates frame choices or insists on a certain lens type because they can’t wear progressives, it’s a constant tightrope walk. And let’s not even get started on the patient who returns heartbroken because their significant other ridiculed their new glasses. Talk about adding insult to injury!

So, how do we gently, yet firmly, reclaim the conversation and ensure we’re treating the actual patient? Sometimes a direct, polite, "Ma'am/Sir, I need to hear directly from [patient's name] about what they're experiencing" can work wonders. Other times, a simple smile and a "We've got this!" directed at the patient can subtly shift the focus. It’s about creating a space where the patient feels empowered to speak for themselves, even if their spouse is hovering like a protective hawk. And let's not forget the delicate balance when cognitive difficulties are at play – in those moments, a spouse's gentle assistance can be incredibly valuable. But for the vast majority, it’s about reminding everyone involved that while love might be blind, an optometrist needs a clear view of the individual. After all, their vision, their comfort, and ultimately, their satisfaction are what truly matter.

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FAQs

We've compiled some of the most common questions practices like yours ask about the IrisMed. If you don't find the answers you're looking for here, please don't hesitate to contact us – we're always happy to discuss how IrisMed can specifically benefit your practice.

Do I have to change my practice management system or software to use IrisMed?

No. IrisMed is designed to be compatible with all major practice management systems. Our software seamlessly integrates with your existing setup, requiring no disruptive changes to your current workflow. We also offer white-gloved implementation and support if needed.

How much does IrisMed cost?

IrisMed offers flexible pricing models tailored to the size and needs of your practice. Contact us for a customized quote based on your clinic’s volume and workflow requirements.

Will IrisMed replace my existing staff members?

No. IrisMed is designed to augment and empower your existing team, not replace them. By automating tedious and complex tasks around insurance and quoting, IrisMed frees up your staff to focus on what matters most: providing exceptional patient experience and growing your practice.

My practice management system already has insurance and inventory features. Why do I need IrisMed?

IrisMed acts as a specialized enhancement for your optical sales, tackling complex vision plan details in a way most general PMS insurance features don't. IrisMed instantly deciphers intricate insurance benefits for specific lenses, coatings, and frames, providing precise patient out-of-pocket costs. More importantly, it helps your team uncover often-missed sales opportunities - like premium upgrades or second-pair allowances - right at the point of sale. Think of it as the tool that ensures your dispensary maximizes optical revenue and minimizes quoting errors where your PMS's broader features might not specialize.

How secure is my data with IrisMed?

We understand the critical importance of data security and patient privacy. IrisMed employs robust security measures, including end-to-end encryption and strict access controls, to safeguard all sensitive practice and patient information. We are HIPAA compliant and committed to staying up-to-date with the latest security standards and best practices in the industry to ensure your data is always protected.

How do I get started with IrisMed?

Getting started is easy! Contact us today to schedule a personalized demo. We'll show you how IrisMed works, answer all your questions, and demonstrate how our AI-powered platform can transform your practice's revenue cycle.