Resources
April 1, 2025
The Biggest Changes in Dentistry Since COVID-19
Han Jing, CEO @ IrisMed

The Biggest Changes in Dentistry Since COVID-19

The COVID-19 pandemic has permanently altered the landscape of dentistry, affecting everything from dental practice operations to workforce dynamics. As practices continue to adapt, key trends have emerged reshaping the future of dental care.

The Rise of DSOs and the Decline of Private Practices

One of the most significant shifts has been the surge in dental practice sales to Dental Support Organizations (DSOs). Many private practice owners, uncertain about the long-term financial implications of the pandemic, opted to sell their practices. This trend has led to a reduction in the number of independently owned dental offices.

The Dental Hygienist Shortage

A nationwide shortage of dental hygienists has placed additional strain on dental practices. Many hygienists left the workforce during the pandemic, leading to increased salaries and benefits for those who remain. 

Unfortunately, while overhead costs have surged, insurance reimbursements have remained stagnant. As a result, dental providers are facing tough financial decisions, often forced to raise fees or operate at a loss on hygiene services.

Shifting Patient Trust and Expectations

The pandemic disrupted the traditional dentist-patient relationship, leading to a breakdown in trust. Patients who experienced practice closures or limited availability during COVID-19 have become more selective about their dental care providers.This shift has also contributed to an increase in dental litigation, as patients are more likely to take legal action against dentists they do not have an established relationship with.

Enhanced Infection Control and Safety Measures

While infection control has always been a cornerstone of dentistry, COVID-19 reinforced its importance. Many practices have continued implementing rigorous protocols, including the use of PPE, enhanced air filtration systems, and pre-treatment rinses. Some have also embraced paperless workflows to minimize cross-contamination risks.

The Evolution of Teledentistry and AI in Dentistry

Teledentistry has emerged as a valuable tool for patient screenings and consultations, reducing the need for in-person visits. Additionally, advancements in artificial intelligence (AI) are enhancing diagnostics and treatment planning, making dental care more efficient and accessible.

Looking Ahead: The Future of Dentistry Post-COVID

As the dental industry continues to navigate these changes, practices that prioritize patient trust, personalized care, and technological advancements will thrive. While the challenges brought on by COVID-19 have reshaped the profession, they have also opened doors for innovation and improved patient experiences.

Subscribe to our newsletter today
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
grid

FAQs

We've compiled some of the most common questions practices like yours ask about the IrisMed solutions. If you don't find the answers you're looking for here, please don't hesitate to contact us – we're always happy to discuss how IrisMed can specifically benefit your practice.

Do I have to change my practice management system or software to use IrisMed?

No. IrisMed is designed to be compatible with all major practice management systems. Our AI seamlessly integrates with your existing setup, requiring no disruptive changes to your current workflow. We also offer white-gloved implementation and support if needed.

How much does IrisMed cost?

IrisMed offers flexible pricing models tailored to the size and needs of your practice. Contact us for a customized quote based on your clinic’s volume and workflow requirements.

Will IrisMed replace my existing staff members?

IrisMed is designed to augment and empower your existing team, not replace them. By automating tedious billing tasks, IrisMed frees up your staff to focus on what matters most: providing exceptional patient care, increasing treatment plan acceptance, and growing your practice. If you have a current vacancy in a billing role, IrisMed can eliminate the need to fill that position.

My practice management system already has billing features. Why do I need IrisMed?

While your practice management system is crucial for daily operations, it likely lacks the sophisticated AI capabilities needed to automate your revenue cycle end-to-end. IrisMed complements your existing system, providing specialized AI-driven automation, intelligent claim scrubbing, payment posting, and denial management that can drive significant revenue increases. The two systems will work hand in hand to make your practice as efficient and profitable as possible.

How secure is my data with IrisMed?

We understand the importance of data security and patient privacy. IrisMed employs robust security measures, including encryption and strict access controls, to safeguard your sensitive information.

How do I get started with IrisMed?

Getting started is easy! Contact us today to schedule a personalized demo. We'll show you how IrisMed works, answer all your questions, and demonstrate how our AI-powered platform can transform your practice's revenue cycle.