How One Eye Care Practice Transformed Billing into a Seamless Success

Today’s healthcare landscape is ever so challenging. Between managing administrative inefficiencies and administering quality patient care, there are mounting pressures for practice managers to handle it all.

Eye care practices, in particular, handle immense patient demand while dealing with the elusive nuances of insurance reimbursements. The energy required to “do it all” is exhausting and overwhelming, which is exactly the challenge one eye care practice in Florida ran into.

The Example: Dr. C. Vision Care

After working in corporate optometry, Mary Charbonneau, OD, and her husband, Charles Charbonneau, OD, decided to transition into running their own private practice by the name of Dr. C. Vision Care in Florida.

Almost immediately, the minefield of revenue cycle management became an issue as there was a lack of staffing and manpower to keep up with insurance claims and navigate payer requirements.

This problem quickly became one of the past when the Charbonneau’s embraced AI-powered billing solutions, turning their practice around, reducing errors, and setting their practice on the course for improved financial performance.

The Problem: Administrative Overload & Revenue Leakage

A growing patient base fueled this busy optometry practice’s struggles to keep up with the demands of billing and insurance claims, an unfortunate but common occurrence many medical offices have to grapple with.

Dr. C. Vision Care had challenges within the scope of:

• Frequent claims denials & delays – Manual claim processing led to increased errors, which caused rejected claims and reduced overall revenue.
• Overburdened staff – Employees were unable to focus their undivided attention on patient care due to hours of tedious administrative duties.
• Revenue Leakage – Underpaid claims and missed reimbursement opportunities negatively impacted the practice’s profitability.

The small team running the Florida optometry practice experienced a major bottleneck while attempting to juggle clinical and administrative responsibilities, resulting in inefficiencies within revenue cycle management (RCM).

The Solution: AI-Driven Revenue Cycle Management

By integrating AI-powered billing and revenue optimization solutions, Dr. C. Vision Care was able to streamline its entire financial workflow and begin growing revenue and the future of its practice.

Artificial intelligence is able to redesign medical revenue cycle management and transform tired and inefficient operations into successful and smooth systems that never hinder the practice’s growth but rather chart its path to exponential growth.

IrisMed is one such revenue improvement software that will reduce AR time by 30% while increasing reimbursements and ensure your bottom line is exactly where you want it to be.